Job description – Improvement Practitioner Apprentice
Apprentice Role Profile:
Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes.
Typically, Practitioners lead smaller projects and/or play a key supporting role in a larger programme – tackling issues that may require swift problem solving, or re-occurring challenges that require in-depth analysis and the implementation of a range of effective and sustainable countermeasures. They are the focal point for all stakeholders and responsible for communication throughout a project. Typical activities include:
- Identifying potential opportunities, diagnosing issues, proposing solutions and implementing changes and controls.
- Coaching teams and sharing best practice.
- When leading projects they may manage small teams ensuring motivation and momentum, and be responsible for the successful completion of the project.
Knowledge and Understanding Gained:
Compliance: Legislative and customer compliance requirements including environment and health and safety.
Team formation & leadership: Decision-making techniques e.g. consensus, authority rule, majority rule.
Presentation & reporting: Reporting templates, message mapping, case for change
Change management: Stakeholder identification, analysis and management (RACI). Change curve, resistance characteristics, change sponsorship, compelling point of view
Principles & methods: Business value of Lean and Six Sigma improvement methods – 8D, practical problem solving, Define Measure Analyse Improve Control, Design for Six Sigma
Project selection & scope: Y=f(x) equation (outputs are the result of inputs), business scorecard cascade
Problem definition: Cost of Poor Quality, problem analysis models such as Is/Is Not
Process mapping & analysis: Swim lane, value stream map, performance metrics – continuous, Parameter diagram, Takt time, Overall Equipment Effectiveness, theory of constraints principles, Kanban
Data analysis – basic tools: Spreadsheets and pivot table analysis, statistical analysis software
Measurement systems: Repeatability and Reproducibility principles
Basic statistics & measures: Control charts – attribute data, principles of normality
Data analysis – statistical methods: Measures of central tendency and spread
Process capability & performance: Capability analysis – continuous data for normal distribution
Root cause analysis: Key principles including symptoms, failure-mode, potential/verified cause, critical inputs, escape point. Graphical representation of data with dot, scatter and box plots • •
Experimentation: Active versus passive analytics, design of experiments, experiment plan
Identification & prioritisation: Selection and prioritisation matrix, Failure Mode and Effects Analysis
Vacancy Details:
Job Title – Improvement Practitioner Apprentice
Hours – 37 hours a week
Length of Apprenticeship – 14-18 months
Role Location – Waterfront and Solent Surgery, Jones Lane, Hythe, Southampton, SO45 6AW
Job Role:
- General office duties including answering the phones, dealing with tasks and emails.
- Processing referrals and dealing with report requests from outside agencies.
- Overseeing the administrative elements of QOF and Local Enhanced Services, liaising with GPs, nursing staff and administrators, to guide the team to achieve QOF targets.
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
- Implementing systems to ensure compliance with CQC regulations and standards.
- Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
- Actively encouraging and promoting the use of patient online services.
- Updating and acting as the focal point for the practice website and social media sites.
- Guiding staff and developing searches and audits on the clinical system.
- Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders.
- Develop, implement and embed the practice audit programme (in conjunction with the Lead GP).
- Support the practice with continuous improvement and change initiatives.
Application deadline: 09/08/2024
Reference ID: Improvement Practitioner Apprentice
Please provide your CV and covering letter to Reception at the Waterfront and Solent Surgery, Jones Lane, Hythe Southampton SO45 6AW