STAFF SHORTAGE - This week we have admin staff isolating due to COVID (in accordance with NHS guidance). There are likely to be delays in the processing of prescriptions. Please be aware.

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Non-urgent advice: Coronavirus (COVID-19)

Non-urgent advice: eConsult

Please note the eConsult service is not monitored outside our normal surgery opening hours; Monday to Friday 8.00am till 6.30pm.

Whilst the eConsult advice service is still accessible 24/7, you are only able to submit a GP online consultation during normal working hours.

There may be occasions when due to the volume of incoming eConsult consultations, or at times of staff shortage, that we may not have sufficient available workforce to deal with this additional workload and it may be necessary to cap the number of eConsults we can accept.

Extended Access: Evening & Weekend Appointments

Appointments+

This service offers extended access to primary care, offering primary care services in the evenings (after 6.30pm on weekdays, weekends and bank holidays) for routine and same day bookings.

Face to Face Out of Hours – this is currently provided by PHL within the existing Out of Hours service.

Urgent Treatment Centre (UTC)

This service offers extended access to primary care, offering primary care services in the evenings (after 6.30pm on weekdays, weekends and bank holidays) for routine and same day bookings.

Face to Face Out of Hours – currently delivered by PHL within the existing Out of Hours service.

Minor Injury Unit – offering minor injury services, including access to diagnostics such as x-ray.

More Information.

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

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Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

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