Appointments during the Coronavirus Pandemic
During the Coronavirus outbreak practices have been asked to triage all requests for appointments by phone. This means that we cannot currently offer our usual online booking service for face to face appointments. However, telephone consultations can be booked online.
All attendances to the surgery will be by invitation only.
Once you have contacted the surgery your details will be taken by our reception staff. This request for an appointment will then be triaged by our clinical team. Once triaged, we will arrange to conduct a telephone or video consultation with you, or alternatively you may be asked to come to the surgery for a face-to-face appointment.
We would like to ask everybody to continue to respect the social distancing requirements, face covering requirements and to monitor your temperature prior to attending.
Routine Appointments/Online booking
Consultations are by appointment only. Please book at the reception desk or by calling the surgery on
023 80841841. For online booking click on the Patient Access Buttons.
You may express a preference for a consultation with a specific doctor. If your condition is non-urgent you will be offered the next available routine appointment, although you may have to wait longer if you choose to see a particular GP. For antenatal, postnatal, smear tests, or any special nursing appointment, please tell the receptionist of your needs in order that an appropriate appointment can be given.
Urgent Appointments at our Surgery
When you request an urgent appointment you will be offered either:
- An urgent “on the day” appointment
- A phone call with a member of the duty doctor team
The “on the day” appointments will be booked in half hour sessions, so there may be a slight wait. You will be seen by the first available duty doctor. However if you have any concerns about your situation please discuss it with the receptionist on arrival.
On the day telephone advice is for those who feel they have a problem but don’t feel they need to be seen.
For this system to work there are two things that are essential.
The problems really do need to be something that can’t wait for a routine appointment. Only the presenting problem can be dealt with. Please do not ask for repeat prescriptions or advice about other conditions or family members in these consultations. They are there to make sure you are seen quickly but we will rapidly get into trouble if we can’t keep to time.
All patients requesting an urgent appointment will get to speak to a doctor on the same day – usually within an hour or so.
We operate a telephone triage system. The receptionist will take your details and the doctor or nurse will call you back and discuss your problem and help guide you to the most appropriate management. This may be an urgent appointment, help or advice over the phone, or they may arrange a routine appointment. Each day, only one doctor is on duty dealing with urgent requests for appointments, so as a result we cannot offer a choice of GP if you request an urgent appointment.
We now offer online consultations. We will be using eConsult – a platform that will enable to self manage and consult online with their own GP.
eConsult allows patients who are currently registered at the practice to consult with a GP electronically, and offers alternatives to calling or coming into the surgery for common, more minor problems. Using this service you can also access self-help content, alternative options available to you e.g. pharmacy, symptom checkers, access to 111 clinicians and as already mentioned, the ability to consult remotely with a GP. Click on the banner above.
If you need non-urgent telephone advice please give your number to the receptionist and some indication of the problem. A doctor or nurse will ring you when he or she is free.
Please let us know in good time if you cannot keep an appointment. Non-attendance may mean somebody else missing out on an earlier appointment and can adversely affect the service we can provide.
This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.
We only use clinical staff as chaperones as they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing.
Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training.
Should you wish to see the full chaperone policy, please ask to speak to the Practice Manager. If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.